Return & Refund Policy

This Return & Refund Policy applies to all products purchased through newessentialsus.com. By completing a purchase, you acknowledge that you have read and understood the return and refund terms described below.

1. GENERAL RETURN RULES

We want our customers to have a satisfactory shopping experience. Eligible products may be returned or refunded in accordance with the conditions outlined in this policy and applicable law.

Products that have been worn, washed, damaged, altered, or otherwise used may not be eligible for return or refund, except where required by applicable law.

Unless otherwise required by applicable law or expressly stated in our policies, we generally do not accept returns based solely on personal preference, including dissatisfaction with color, style, design, fit, size, or other subjective preferences.

Please review product descriptions, sizing information, materials, and other relevant details carefully before placing your order.

2. ELIGIBLE RETURN & REFUND SITUATIONS

We may accept return or refund requests under the following circumstances:

• The product arrives damaged during transportation.

• The wrong product was received.

• The product is materially different from the product ordered.

• The product has a manufacturing defect that affects normal use.

• The order contains missing items.

If you receive a product that appears damaged, defective, incorrect, or incomplete, please contact our customer service team as soon as possible so that we can review the issue and determine an appropriate resolution.

Depending on the circumstances and applicable law, an approved resolution may include a replacement, return, refund, or another appropriate remedy.

3. REQUIRED PROOF

To help us review and resolve your request efficiently, we ask that you contact us within 48 hours of receiving your order whenever possible, particularly if the product arrives damaged, defective, incorrect, or incomplete.

We may ask you to provide supporting evidence, including:

• Clear photographs of the package and shipping label.

• Clear photographs or videos showing the condition of the product.

• Photographs showing any visible damage or defects.

• Your order number and relevant order details.

Providing complete and clear information helps us evaluate your request more quickly.

The 48-hour reporting period is intended to facilitate prompt review and does not limit any rights or remedies you may have under applicable law.

4. RETURN & REFUND PROCESS

If you believe your order qualifies for a return or refund, please follow these steps:

1. Contact our customer service team at [email protected].

2. Provide your order number and a clear description of the issue.

3. Submit any requested photographs, videos, or other supporting information.

4. Our team will review your request and notify you of the outcome.

5. If your return is approved, we will provide instructions regarding the return process and shipping arrangements.

Please do not send products back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted or processed promptly.

We will review return and refund requests in accordance with this policy and applicable law.

5. REFUND ARRANGEMENT

If your refund request is approved, the applicable refund will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

Once we have processed the refund, it may take approximately 7–10 business days for the funds to appear in your account, depending on your payment provider or financial institution.

The actual processing time may vary. We cannot guarantee the exact date on which your bank or payment provider will make the funds available.

If you have not received your refund after the expected processing period, please contact your payment provider first and then reach out to us if further assistance is needed.

Any applicable return shipping costs and refund adjustments will be communicated as appropriate and handled in accordance with our policies and applicable law.

6. CUSTOMER RESPONSIBILITIES

Customers are responsible for reviewing their orders and shipping information carefully.

Please inspect your package and products promptly after delivery.

Customers may be responsible for costs or losses resulting from circumstances such as:

• Providing an incorrect or incomplete shipping address.

• Refusing or failing to accept delivery without a valid reason.

• Failing to collect a package within the applicable carrier's holding period.

• Damage caused by improper use, washing, handling, or care after delivery.

• Returns made without following the return instructions provided by our customer service team.

We recommend keeping the original packaging and shipping information until you have confirmed that your order is satisfactory.

Where a product is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law, this section does not limit your legal rights.

7. NON-RETURNABLE SITUATIONS

Unless otherwise required by applicable law, returns or refunds may not be accepted for:

• Products that have been worn or washed, except where the product is defective or applicable law provides otherwise.

• Products damaged through improper use or care after delivery.

• Products altered or modified by the customer, except where applicable law provides otherwise.

• Products damaged after delivery due to customer handling.

• Requests based solely on personal preference where no applicable return right or other remedy applies.

• Items returned without following the applicable return authorization process.

Nothing in this policy excludes or restricts any consumer rights or remedies that cannot legally be excluded or restricted.

8. POLICY UPDATES

We reserve the right to modify, update, or revise this Return & Refund Policy from time to time, subject to applicable law.

Any revised terms will be published on newessentialsus.com and will become effective as stated in the updated policy or as otherwise required by applicable law.

Updates to this policy will not affect rights or obligations that have already accrued where applicable law provides otherwise.

We encourage customers to review this page periodically for the latest return and refund information.

9. CONTACT US

If you have any questions regarding returns, refunds, damaged products, incorrect orders, or other after-sales matters, please contact us using the information below.

Company Name: HOODIEMULE LLC

Website: newessentialsus.com

Business Address:

1808 SILVER VALLEY CT
APOPKA, FL 32712
United States

Customer Service Email: [email protected]

For faster assistance, please include your order number and a clear description of your concern in your message.

We appreciate your business and will make reasonable efforts to resolve eligible return and refund requests in a fair and timely manner.